Protek
Effective Date: 15 June 2026
Protek is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our services, including account applications, appliance servicing and repairs, machinery rental and sales, electrical appliance testing and tagging, and training services.
1. Information We May Collect
We may collect the following information:
Personal Information
- Name
- Business name
- Postal and physical address
- Email address
- Phone number
Service Information
- Equipment and appliance details
- Service and repair history
- Testing and tagging records
- Training attendance and certification records
- Machinery rental information
Financial Information
- Billing address
- Invoice and payment information
- Purchase and rental records
2. How We Use Your Information
We use your information to:
- Provide appliance servicing and repair services
- credit references
- Supply machinery rentals and sales
- Conduct testing and tagging services
- Deliver training courses and certification
- Prepare quotes, invoices, and service reports
- Communicate regarding bookings and appointments
- Respond to enquiries and customer support requests
- Improve our products and services
- Meet legal and regulatory obligations
- Maintain health and safety records where required
3. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with:
- Service technicians and contractors working on your behalf
- Equipment manufacturers or suppliers when necessary for warranty claims or technical support
- Payment providers and accounting services
- Government authorities where required by law
- Regulatory bodies where compliance reporting is required
All third parties are expected to handle your information securely and only for authorised purposes.
4. Storage and Security
We take reasonable steps to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
Information may be stored electronically or in physical records. We retain information only for as long as necessary to provide services, comply with legal requirements, and maintain business records.
5. Testing and Tagging Records
For testing and tagging services, we may retain records including:
- Asset identification details
- Test results
- Inspection dates
- Customer and site information
- Compliance documentation
These records may be retained to assist customers with compliance and auditing requirements.
6. Training Records
Where training services are provided, we may collect and retain:
- Participant names
- Contact information
- Attendance records
- Assessment results
- Certificates issued
These records are maintained to verify qualifications and training completion.
7. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate.
To make a request, please contact us using the details below.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and monitor website performance.
You can disable cookies through your browser settings, although some website features may not function correctly.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and become effective immediately upon posting.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Email: [[email protected]]
Phone: [0508776835 ]
Address: [Unit 8,10 Acheron Drive, Riccarton, Christchurch]
By using Protek’s services, you acknowledge and agree to the collection and use of your information as described in this Privacy Policy.